Politique de remboursement

We accept returns and exchanges on full price items within 10 days of delivery. The refund (excluding delivery costs) will be made upon receipt of the returned goods, as long as they are in the same condition as at the time of the sale (unused, with tags in its original packaging).

Except in exceptional cases (defective goods, etc.), the customer must cover all return delivery costs, including additional fees such as duties. We are not responsible for returns that are lost or damaged in transit. For your protection, we suggest that you return the goods by registered mail.

It is very rare for packages to be lost or damaged in the mail, but we will do everything in our power to ensure that your order is properly packaged to arrive safely. If this happens, we assume no responsibility for lost or damaged packages. All items are purchased at your own risk. Any damage caused by the shipment must be taken care of by you with the delivery company. Once the goods have been shipped, you have accepted and understand that Brunette is not responsible for any direct or indirect damage suffered by any of the services we provide. If you receive a package with a damaged item, we recommend that you take a photo of the damaged item and the packaging in which it arrived. This is necessary to make an insurance claim with the delivery company.

Offers cannot be combined with any other offers and are not applicable towards previous purchases or gift cards.

Please contact us at info@shopbrunette.com if you have any questions.